Shipping & Returns

Shipping Rates and Details

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.

Your parcel will be delivered by Australia Post's eParcel service, Australian air Express or Fastway Couriers during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

Even though at G Country Pty Ltd, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of faulty, damaged or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, G Country Pty Ltd will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (02) 6644 5791 or by emailing info@gcountry.com.au

Return Policy

G Country Pty Ltd has two return policies, one for our website and one for instore purchases.

Return of Goods Purchased from the Website:

G Country Pty Ltd replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, G Country Pty Ltd will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (02) 6644 5791 or by emailing info@gcountry.com.au

G Country Pty Ltd will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Goods should be sent to the following address:

G Country Pty Ltd
9-11 Coldstream Street
Ulmarra, NSW
Australia 2462

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by posting a cheque.

Return of Goods Bought Instore:

For information regarding the return of goods purchased instore, please contact the Customer Service Department in one of the following ways:

Phone: (02) 6644 5791
Email: info@gcountry.com.au